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AVAYA WORKSPACES UPDATE
AVAYA WORKSPACES SOFTWARE
AVAYA WORKSPACES CODE

Premium: Avaya’s most popular business phone plan costs $37.99 per user per month (month-to-month) or $34.99 per user per month (annual contract) for one to 99 users.

Standard: Prices for this plan start at $30.99 per user per month (month-to-month) and $27.99 per user per month (annual contract) for one to 99 users, and drop to $25.99 per user per month (month-to-month) and $22.99 per user per month (annual contract) for companies with 100 or more users.

Essentials: The company’s least expensive package starts at $22.99 per user per month when bought on a monthly basis and $19.99 per user per month with an annual contract.

Ultimate adds unlimited storage and device status reports and alerts. Video meetings can have as many as 200 participants, and calls are recorded automatically (the Standard plan records calls on demand).

The plans let you make up to 2,500 minutes and 10,000 minutes, respectively, of toll-free calls per month per account. Premium and Ultimate feature hot desking, real-time analytics, Salesforce and other CRM integrations, and automatic call recording.It also has unlimited internet faxing, unlimited audio conferences, and video meetings with as many as 100 participants. This plan allows up to 1,000 toll-free minutes per month per account and comes with the ability to share phone lines. Standard adds business phone numbers in more than 100 countries, unlimited audio conferencing, and video meetings with as many as 100 participants.Its call management features include call logs, call flip (to switch devices seamlessly during a call), call screening, and call park.

Essentials provides up to 100 minutes of toll-free calls per month for each account.

It is also recommended that you enable Force Login within IP Office for each user.

AVAYA WORKSPACES UPDATE

This will send an event that Chronicall will see and update the Realtime accordingly. Agents configured in this way will need to use a Hunt Group Enable and Hunt Group Disable shortcode to toggle the current group login status (even if they are already logged into the groups).

If a User does not have an H323 Extension: Realtime will not display which Groups the Agent is logged into.

If a User in the IP Office also has its own H323 Extension: Realtime will display which Groups the Agent is logged into once they log into the extension through Communicator/IX Workplace or a physical phone (you may need to check "Enable Communicator" on the User Profile).

The way the IP Office & Chronicall are set up can make a difference in the details you receive. Should I set up my Agents in a specific way? Therefore users should plan on using one or the other if they want their details to appear accurately in Realtime

If any user is using Avaya Communicator/IX Workplace and a physical phone, the Avaya Communicator/IX Workplace will override the physical phone.

NOTE: The "Away" option does NOT show as a DND state in Chronicall.

For IX Workplace users, the agent can select Do Not Disturb in the IX presence tool and it will be displayed in realtime (as of IP Office version 11.0.4.1 (11.0 FP4 SP1).

AVAYA WORKSPACES SOFTWARE

NOTE:While using softphones in 4.4.2(ab) and earlier, enabling DND before logging out can result in the software only logging the agent as being in a DND state, it will not recognize the Logout.

AVAYA WORKSPACES CODE

If you have questions about setting up a short code please contact your Avaya Partner Once set up, an Avaya Communicator user will need to use that shortcode in order to have their DND usage show up in Realtime. For Avaya Communicator users, a shortcode needs to be set up within the IP Office to toggle DND usage.Therefore, if you need to restart your Chronicall services, any Avaya Communicator/IX Workplace users may need to log out of their softphone and log back in to appear correctly in Realtime However, once the Agent's state changes, Chronicall will see that event and update Realtime accordingly. This request doesn't receive sufficient details from softphone users and will show them as logged out. When Chronicall initializes it sends a request to the IP Office to discover each Agent's current state.Can I get Realtime information on Agents using the Avaya Communicator / IX Workplace softphone?Īs of version 3.8.6 and newer yes, but with a few quirks.

Yes, Chronicall can collect call data such as Ringing, Talking, Hold, etc. Can I report on Agents using the Avaya Communicator / IX Workplace softphone?